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COVID-19 Update:
We will be re-opening and welcoming guests from 29.05.2020.


In this time of Corona we want to make sure that your stay with us is a safe and healthy one. As much as we want relaxed contact with our guests, we have to follow the instructions of the Austrian government.

As you have a private apartment, your contact with other guests, in our house is minimal, if at all. However, in order to offer other guests and hosts protection against COVID-19 and security in their accommodation, all guests are kindly urged to consistently follow the rules of conduct as set by the Austrian Government.

• Keep at least 1 meter away from other people, except people from the same household or fellow travellers in the same apartment.

• Face masks must be worn in the entrance area and when out of your apartment. This does not apply to children up to the age of 6 or to people who are not able to wear a mask due to health reasons.

• Avoid shaking hands and hugs.

• Wash hands several times a day with water and soap for at least 30 seconds.

• Avoid touching the face with uncleaned hands.

• Sneeze or cough in the crook of the arm or in a handkerchief.

• Do not travel if there are signs of illness. If there are signs during the stay, contact the host.

 Für Ihre Gesundheit und Sicherheit:

• All apartments are thoroughly cleaned and aired between guests (as always)

• Items in common areas regularly disinfected

• On the first floor, by the snack/drinks bar, you will find a hand disinfection dispenser. We kindly ask you to use this before entering your apartment and before taking any item from the snack/drinks bar

Face to Face Check-In:

We are more than happy to welcome guests ‘face-to-face‘ and provide any information you may require for your stay. We will of course welcome you whilst wearing a face mask and kindly request that you too wear a mask when checking in. Please just ring our house doorbell and step away from the door to ensure distancing. We will then welcome you at distance and lead you to your apartment. Your apartment key can be found on your apartment table and will of course have been disinfected.

 Self-Check-In:

Upon request, we can even offer a contactless check-in whereby you will be given a code to obtain your apartment key for self-check-in. If you would like to use this option, please request it before your arrival date so we can send you self-check-in instructions.

 Check-Out:

When you are ready to check out, just leave your apartment key on your apartment table and close the door. If you would also like to personally say goodbye ‚face to face‘ then as with check-in, please just ring our house doorbell and step away from the door to ensure distancing.

 Inquiries during your stay:

Should you have any questions or issues during your stay and would like to speak to us, this can be done as follows:

• We have a video doorbell at the entrance to our private apartment. Please just ring this and we will be able to speak to you remotely – even if we are not at home.

• By telephone on +43 681 103 63384

• By WhatsApp, WeChat or SMS on +43 681 103 63384

• Using the Airbnb Message system

• Via email – info@landhaus-osborne.at

• If there is an issue which requires us to enter your apartment, we will of course do so wearing a face mask and at distance. We kindly ask that you do the same.

With your care you protect not only yourself but also other guests and your hosts!

Thank you for understanding.

UPDATE! Due to the uncertainties with travel restrictions, caused by COVID-19, for the peace of mind of our guests, we are offering FREE CANCELLATION* on all reservations between 29.05.2020 and 30.09.2020. Furthermore, no deposit is required**.


* Guests can cancel for free up to 14 days before check-in.

** To verify credit cards, we need to make a refundable charge of €1,00

 

 

 

Landhaus Osborne - Ebnerstegweg 148 - 4831 Obertraun - Austria | Tel: +43 681 103633 84 | Email: info@landhaus-osborne.at